Refund policy
RETURN And EXCHANGE POLICY
We want you to love your purchase.
If you're not satisfied, we offer the following:
Exchange policy:
We offer free exchanges in the following cases:.
- If you received the wrong colour or size.
- If there is a manufacturing defect or issue with the product.
Exchange Charges may apply in case of change of mind/customer choice.
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To request an exchange, please contact our support team within 03 days of receiving your order. Exchange may not be eligible after 03 days.
Please include your order number and details of the issue so our team can assist you quickly.
Return policy:
You have 07 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused, unworn, and in the same condition as when you received them.
- The product must be returned in its original packaging (if applicable).
- Specific sale items are not eligible for return.
How to Return An Item?
Contact Us
To initiate a return, please contact our customer support team at whatsapp 0330-8342553 with your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping
Once your return request is approved, you will be asked to ship the item(s) back to Rosh Gallery.
Customers are responsible for arranging and paying for the return shipment.
Note: If the item ordered was on free delivery and the return is being processed due to customers change of mind as with no problem in the product itself then the delivery charges will be deducted on refund.
SALE ITEMS POLICY :Â
Items that are under any Specific SALE section/menu can only be exchanged with any other same section items and cannot be eligible for return.Â
Note : Regular Sale items are both eligible for exchange and return policy(mentioned above).
To Contact us:
Email : roshfashiongallery@gmail.com
WhatsApp : 0330-8342553